Ethernet
With ITIL 2011
Expertensysteme
With ITIL 2011
Fortran 90
With ITIL 2011
Foundations of Computer Science
With ITIL 2011
Foundations of IT Service Management
With ITIL 2011
description
Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help study for the ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce learning for each unit. While the focus is on providing the information required to pass the ITIL® Foundations exam, this book also goes beyond those basics to provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. --
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pages
N/A
Year published
2011
Publisher
Createspace Independent Publishing Platform
Issn
1-4662-3132-7
Language
en
categories
N/A
id
K.6.0 ORA11